FAQ

'New Creation' Album Pre-Order

When will my 'New Creation' Pre-Order CD ship?

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If you purchased the 'New Creation' Pre-Order CD, your order will ship in time to arrive on or before October 15th, album release day.

I ordered an autographed copy of the 'New Creation' CD, why am I being sent song downloads?

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Each autographed copy of the 'New Creation' album comes with free downloads of certain songs released before the album comes out. Rest assured, you will receive your physical CD on or before October 15th!

Pre-Order Merchandise

When will my Mac Powell merchandise ship?

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PRE-ORDER merchandise will ship to arrive on or before the "New Creation" album release (October 15th, 2021).

Will my CDs & apparel ship together?

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Yes! If you pre-ordered the 'New Creation' album and new Mac Powell merchandise, your orders will ship together.

My order contains pre-order merch and non pre-order merch.. will they ship separate?

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Pre-order merchandise and non pre-order merchandise will ship together! Album release day is October 15th, so your entire order would ship to arrive on or before that date.

If you'd like non pre-order merchandise to ship separately, please place a separate order.

Standard Orders

When will my order ship?

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Orders ship from Franklin, TN. Our current order processing time is approximately 1-5 business days for in-stock merchandise. This excludes orders containing pre-order items which will ship to arrive on or before October 15th, 2021.

During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays.

After processing time, your order is shipped using your shipping method of choice which includes USPS First Class or Priority shipping. After your order is processed and shipping, then your order will be shipped and arrive within 1-3 busines days for USPS Priority and 1-5 business days for First Class Mail typically. Processing timeframes are separate from shipping timeframes.

What is your return policy?

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Check out our Returns & Exchanges page for more info.

Can I change or cancel my order?

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We start working on your order as soon as we get it, so we are typically unable to make any changes or modifications to an order after it has been placed and confirmed. However, there is a short window of time in which you can submit a request to edit or cancel your order. Visit our Contact Us page and send us a message to see if we're able to adjust your order.

Can you rush process + ship my order?

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If you need an order rushed or overnighted, please Contact Us to see if we can accomodate your request before placing your order. Your order may be subjected to additional shipping + handling charges to meet your requested delivery date. 

Can I return an order I made at a concert?

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At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. 

You may contact customer service with details regarding your purchase for possible alternatives if your product is defective.

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